BambooTouch Guarantees
The hardness and stability offered by BambooTouch® means that we can offer you a 30-year guarantee for some of our domestic floors.
The following guarantee terms and conditions relate to products in the BambooTouch® flooring range. These terms and conditions contain all of your rights in accordance with the provisions of law no. 23/2003 of 10 July regarding guarantees for the sale of consumer goods, as well as the additional guarantees and rights offered by BambooTouch® for any manufacturing defects.
In any case, our guarantee only covers hidden defects specific to the goods, and under no circumstances does it cover defects caused by laying or handling the product.
BambooTouch® is a registered trademark that belongs to Pi Import SA, who, as an importer, assumes this guarantee.
The whole range of BambooTouch® floors benefits from a 30-year guarantee for domestic use, and a 5-year guarantee when used in commercial properties.
This guarantee is subject to the following terms and conditions:
- BambooTouch® must be installed according to the rules in force, and in accordance with the recommendations of BambooTouch® for storing and acclimatising the floorboards.
- Installing BambooTouch® flooring must comply with the humidity levels specified in all of our recommendations for the ground and surrounding area.
- Pi Import SA offers distributers of BambooTouch® comprehensive documentation containing all the recommendations needed for the proper installation and maintenance of the product.
- Pi Import SA indemnifies the purchaser against the inherent defects of the products that will appear with use, such as cracks and distortions. The guarantee does not cover visible defects, which must be checked and reported at the time of delivery. As well as this, different shades and colours are inherent in the products. Changes due to normal use are not covered by our guarantee. Furthermore, the guarantee is strictly limited to defects inherent in the products, to the exclusion of any damage or defect related to laying the floor.
- This guarantee does not cover incorrect installation. The method chosen is the installer’s responsibility.
- Damage caused by incorrect maintenance, by poor use of the floor or by carelessness, by the use of inappropriate maintenance products, by scratches or marks left by sharp objects or utensils such as knives, animal claws, screwdrivers etc. are not covered by this guarantee.
- Any damage or deterioration must be reported to the retailer who sold the product within 10 days of appearing, in writing by registered letter. The consumer must include a copy of the purchase invoice and/or the invoice of the professional installer with the complaint.
- Pi Import SA will send an independent expert, who will assess the faulty product.
If the expert decides that the client’s complaint is justified, BambooTouch® will provide the material needed for a replacement free of charge, drawing from its collection in place at the time of the complaint. This replacement material will be provided via the retailer responsible for the sale.
If the expert appointed rejects the complaint, releasing Pi Import SA from any responsibility, the client must cover all the costs of the investigation.
PI IMPORT Sa guarantees BambooTouch® Outdoor Bamboo for 10 years starting on the date of purchase, with the following terms and conditions:
General Terms and Conditions
- This guarantee covers this product’s production defects.
- It does not cover incorrect use, accidents, insect attacks, cases of force majeure or external damage
- It does not cover changes in colour, discolouration due to light or superficial cracks caused by dampness.
- It does not cover damage caused by poor installation, a lack of maintenance or inadequate cleaning
Applications
- BambooTouch® Outdoor Bamboo floorboards are a natural product which may therefore contain colour variations and evolve over time.
- The colour may change, even with correct maintenance. Discolouration is a normal, natural phenomenon for all outdoor woods. Discolouration cannot be a reason for a complaint.
- Cracks may appear on the surface and at the ends of floorboards. These cracks are caused by differences in ambient temperature and humidity. This phenomenon is common to most woods. It cannot be a reason for a complaint.
- The surface may appear rough. This is because the material is permanently expanding and contracting due to changes in the climate (dry, damp, hot, cold). This phenomenon is common to most woods and does not justify a complaint.
- There may be slight dimensional changes to the floorboards after installation. This phenomenon is common to most woods and does not justify a complaint.
Guarantee terms and conditions
The guarantee will only apply if the material has been installed according to PI Import Sa’s recommendations and if installation has complied with the rules in force. No complaint will be accepted in the event of incorrect installation and/or inadequate maintenance.
Product defects
- Any complaints submitted after installation will result in the floorboards being replaced without any financial compensation.
- No complaint will be accepted after faulty material has been installed.
- The guarantee does not cover harm caused to third parties.
- If defects appear after installation, PI Import Sa reserves the right either to repair the faulty floorboards, or to send replacement floorboards to the installer.
- If the product is no longer available in the range, the product will be replaced with an equivalent product from the BambooTouch® Outdoor Bamboo
- A complaint will not imply any extension to the duration of the guarantee.
- The costs of disassembly and assembly, as well as other associated costs, are not covered by the guarantee.
About the guarantee
- This guarantee applies in addition to the general terms and conditions of sale.
- The complaint must be submitted in writing and registered letter within 30 days of the defects appearing.
- The complaint must be accompanied by a copy of the invoice.
- PI Import Sa reserves the right to call upon the services of an expert to carry out an independent analysis.
PI IMPORT Sa guarantees BambooTouch® Outdoor Composite for 10 years as of the purchase date, in accordance with the following terms and conditions:
General Terms and Conditions
- This guarantee covers this product’s production defects.
- It does not cover incorrect use, accidents, insect attacks, cases of force majeure or external damage
- It does not cover changes in colour, discolouration due to light or superficial cracks caused by dampness.
- It does not cover damage caused by poor installation, a lack of maintenance or inadequate cleaning
Applications
- The outer BambooTouch® Outdoor Composite floorboards may differ in colour.
- The colour may change slightly. Discolouration is a normal phenomenon caused by the sun. This cannot be a reason for a complaint.
- The product is rot-resistant, presents no risk of splintering, no risk of cracking and is not subject to attacks from insects and fungi.
- Slight dimensional changes to the floorboards may occur after installation.
They are normal and are caused by temperature variations.
Guarantee terms and conditions
The guarantee will only apply if the material has been installed according to PI Import Sa’s recommendations and if installation has complied with the rules in force. No complaint will be accepted in the event of incorrect installation and/or inadequate maintenance.
Product defects
- Any complaints submitted after installation will result in the floorboards being replaced without any financial compensation.
- No complaint will be accepted after faulty material has been installed.
- The guarantee does not cover harm caused to third parties.
- If defects appear after installation, PI Import Sa reserves the right either to repair the faulty floorboards, or to send replacement floorboards to the installer.
- If the product is no longer available in the range, the product will be replaced with an equivalent product from the BambooTouch® Outdoor Composite range.
- A complaint will not imply any extension to the duration of the guarantee.
- The costs of disassembly and assembly, as well as other associated costs, are not covered by the guarantee.
About the guarantee
- This guarantee applies in addition to the general terms and conditions of sale.
- The complaint must be submitted in writing and by registered letter within 30 days of the defects appearing.
- The complaint must be accompanied by a copy of the invoice.
- PI Import Sa reserves the right to call upon the services of an expert to carry out an independent analysis.